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And before anyone protests my choice of word: yes, calling someone a jerk because she is only willing to do one piece of free work for you instead of four makes you majorly entitled.
If this were any other job then people would advise her to never do free work for her ex-employer. Only academia is entitled enough to think differently. I commend her for her healthy boundaries. If you want her to do work for you, pay her (actually, have your university pay her).
Why do you care? Is 'writing SOPs' a critical skill for your program? I'd hope you judge an SOP for its content, not on its writing style or the tools used to write it.
"It is field dependent, but in my own experience, the first author ususally goes to the person that did the main investigating / research and the last author goes to the person that took on the supervisory role." Do you --or others-- have an example of fields that do not use this ordering (with the exception of fields that use simple alphabetical order)?
I do not consent to the significant edit a moderator has forced on this answer. If you don't like the content of an answer downvote it, but do not change 75%(!) of it.
@einpoklum most developed countries have government grants, subsidies and/or loans available for students. Why would poor people need to stop their education to work?
Re. vias issues: The Netherlands specifically has recently made it harder for Iranian students to get admitted, for example delta.tudelft.nl/article/…. The friend in Amsterdam is likely referring to such measures.
Adobe InDesign is a direct equivalent of Microsoft Publisher, while LibreOffice Draw is the equivalent of Adobe Illustrator, so those two should probably be switched around in those sentences.
@Teepeemm, huh, you're actually right. They recently switched to a new interface, I hadn't noticed they removed that. I found this old screenshot of what it looked like and what I meant i.imgur.com/9yGwua1.png, the last line: 26% of students got the same or a higher result. (and some pretty dramatic results)