I have an article 'in press' with a journal in Elsevier. Having done some searching, it seems there are a few very similar instances/complaints that ran into the issues I am having with them. What I can't find out is: why is it so problematic (I have asked the journal manager and copyeditor, but they ignore that question).
What is the actual process used by Elsevier to take a .zip of a LaTeX project and convert it to a proof? I would think they use LaTeX, but somehow my figures get mixed up, algorithms end up with figure captions, references get removed, equations are changed, etc.
Is it someone copy-pasting and ctrl-r? There are these 'Q's that say "you didn't reference this figure", but it was referenced, with a hyperlink, the same as the other figures. So I started wondering if there really is no system, and its someone manually typing things again (which seems so unrealistic for a huge publisher).
Some of the similar questions are many years old, and it seems there is a new SkyLatex platform Elsevier mentions. I thought I would be able to make edits there, but I guess the specific journal doesn't have this option. This is also motivating my question, how or why do these multiple journals end up with different LaTeX templates than the final version and then use different backend systems?