My sister is an undergraduate at a university in England, and emailed its Disability Service a letter from her physician stating that disability thwarts her from carrying books (like her many heavy textbooks), because a publisher suggested PDF Accessible Formats of books that she must request through her university's Disability Services.

But the Head of Disability Services informed my sister that he doesn't consider her to have 'print disability' or to qualify for PDFs, probably (we are guessing) because he doesn't want to spend time obtaining the PDFs for her. He also hasn't offered anything useful for her.

We think that he's wrong, but what can we do?

My sister is an undergraduate at a university in England, and emailed its Disability Office (let me abbreviate this to DO) a letter from her physician stating that disability thwarts her from carrying books (like her many heavy textbooks), because a publisher suggested PDF Accessible Formats of books that she must request through her university's DO.

But the Head of DO informed my sister that he doesn't consider her to have 'print disability' or to qualify for PDFs, probably (we are guessing) because he doesn't want to spend time obtaining the PDFs for her. He has offered nothing else useful for her.

We think that he's wrong, but how can she acquire the PDFs?

My sister is an undergraduate at a university in England, and emailed its Disability Service a letter from her physician stating that disability thwarts her from carrying books (like her many heavy textbooks), because a publisher suggested PDF Accessible Formats of books that she must request through her university's Disability Services.

But the Head of Disability Services informed my sister that he doesn't consider her to have 'print disability' or to qualify for PDFs, probably (we are guessing) because he doesn't want to spend time requesting the PDFs for her. He also hasn't offered anything useful for her.

We think that he's wrong, but what can we do?

My sister is an undergraduate at a university in England, and emailed its Disability Service a letter from her physician stating that disability thwarts her from carrying books (like her many heavy textbooks), because a publisher suggested PDF Accessible Formats of books that she must request through her university's Disability Services.

But the Head of Disability Services informed my sister that he doesn't consider her to have 'print disability' or to qualify for PDFs, probably (we are guessing) because he doesn't want to spend time obtaining the PDFs for her. He also hasn't offered anything useful for her.

We think that he's wrong, but what can we do?