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Jan 13, 2016 at 23:31 comment added Corvus The journals I edit for are all top gold OA publishers with dozens of staff and university press gold OA journals -- in all cases using top-shelf commercial submission management systems or developing their own to the same standard. When they don't do I want and don't give me a good reason, I continue to pester if it is important, and drop it if it is more of a personal preference issue. I have never threatened to quit because in large part these publishers do very well and I have no major complaints.
Jan 13, 2016 at 22:35 comment added Federico Poloni When you say "open access publishers", do you mean gold open-access publishers, or free-as-in-beer home-grown journals with little budgets and sources of income? I can understand the latter ones having little resources to improve things.
Jan 13, 2016 at 22:31 comment added Federico Poloni Thanks for the great answer! What do you do when things don't get fixed? Have you ever encountered a flaw serious enough to insist and consider pulling your weight ("fix this or find another editor")? If they didn't even offer an explanation for the things they didn't fix, maybe they don't consider your protests serious enough or you do not insist.
Jan 13, 2016 at 20:23 history answered Corvus CC BY-SA 3.0