1. Yes 2. No 3. No

or **too late, sorry!**

If the exam was midterm, you easily could have pointed that out *then*. That would not have been a problem for anyone. But now it is too late:

Students are humans too, they have a lot of plans and preparation. They have to stick to strict rules (passing exams or byebye). Those rules are set like laws and, in general, cannot be changed in between (imagine a football play where the rules randomly change in between?!). If you slightly modify them early enough so that no one can really bring up a reason why this is to it's disadvantage, than you can change the rules. The student on the other hand brought up a very good reason why this close call is to is disadvantage.
(reason for 1 & 2)

And to 3: No, he is doing absolutely the right thing. Students are in a hierarchical way below you. But you cannot do whatever you want! You tried to, the student noticed, reached you, you didn't agree, so he escalated to a higher institution. Perfectly, as taken from a textbook of "how to properly deal with hierarchies".

My advide: ASAP (!) tell them that everything can be used and learn from it (1. say it earlier and 2. restrict the cheat sheets to handwritten ones).

Btw: If the students who have printed the whole course *really* had an advantage, the exam may should be changed as well. But usually, those students aren't the ones which do not learn but rather the ones which know a lot and are still afraid to forget something.