I often have students in my office who are clearly under considerable stress.  This goes beyond the "school is lots of work" stress into the "I'm about to break down" level.  The university does have a counselling service that I almost always refer the students to, but they are often booked up and it takes a while to get an appointment.

I am not interested in becoming a therapist, but I would like to know some techniques for helping students through this sort of problem when they are in my office.  Things like how to get a student to calm down and how to get them to start working to solve their problems.  

What types of training should I seek out to help me with this?  I'm not even sure what the right field of study is, so I'd be starting from scratch...