I'm a moderator for an online forum for a particular module at a distance-learning University.
Part of the job is to answer questions regarding course materials, the other main part is to be on the watch for inappropriate content (rudeness, giving answers away, etc)
In the event of students being rude to each other (which is rare), I wonder what the best approach is. For example:
I think your given use of fleebles to induce warbling is not a good idea for [reasons]. You must be really up-yourself to think that.
In this situation, am I better snipping the last part out (and leaving in the bit relevant to the discussion), removing the whole post, or even leaving the post there and only acting if the victim is offended. (Maybe there are other options out there?) I generally lean towards snipping, but I wonder if deleting the whole post is "cleaner" (I don't like deciding what can stay and what has to leave)
If the post was racist/homophobic/sexist/etc. then I would delete the whole post and report the student, I'm looking at cases which are rude and deserve a reminder to "be nice".