There is a student who attended a seminar where they were supposed to study an assigned research paper and deliver a presentation to the class. Their presentation was very low quality. Four (!) seminar tutors, from post-doc to associate professor level, all agreed to assign a low grade. I am confident that all reasonable measures to ensure fairness were taken. The student received a careful explanation of the grade based on a clear (and beforehand known) list of partially evaluated rubrics.
The evaluation turned out to be a big blow to the student's ego and even after several weeks, the person can't digest the failure, despite very careful explanation on the spot, as well as several interactions and (failed) attempts to "better the grade by performing some extra work". The student keeps coming back with requests for additional explanation of particularities of the failure.
What is/are the right pedagogical technique(s) to handle such a situation?
- clearly, the student has a high self-esteem and opinion about him/herself
- probably did not face a situation of a miserable failure before in the past
- the student does not seem to see/accept the relative difference in his/her performance and the rest of the peer group
My question is only about the student's unwillingness to accept the grade, not about the student's performance or the grade's fairness.