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I had submitted a manuscript to an Elsevier Journal in February 9, 2016. Usually it takes time of around 1 week to get the manuscript number assigned something like XXXX-D-16-XXX and status changes from "Submitted to Journal" to something else like "With Editor".
However, after waiting for 1.5 months, it didn't change and no number is assigned. Hence, I mailed to the Elsevier support. They replied with as usual "we forwarded your query to journal manager...". I waited for 15 more days. I mailed again. No reply from journal side. The mailing happened 3-4 times with follow-ups and remainders, but, it was only from my side. Still no response from Journal.
I also sent mail to chief editors very politely and waited for status to come from their side. But, after 10 more days of waiting no response came.
I sent final mail stating that "We are withdrawing our manuscript."
Is this type of behavior expected from reputed publisher like Elsevier. One research student can't waste 3 months of time biting nail to get the manuscript number or a response.
Please do help with your suggestions? What should I do? Should I submit to another journal? Please note that I have not yet obtained the confirmation of my manuscript withdrawn from the journal.
This is not a duplicate question. I searched thoroughly academia.SE before posting question.