I submitted a paper to a journal just before Christmas time last year. The journal didn't send any note whether they have received the paper or not. Mid of January this year, I sent again an email asking whether they have received my submission or not, but still, didn't receive any reply. Just last week, I sent an email to the main publisher regarding the matter, and they told me they just emailed the main editor, who will contact me soon. But until now, I have yet to receive any reply from the editor.
I am thinking of emailing to let the editor know that I will wait for another week before I will retract my submission to be sent to other journal. I understand editors are busy people, but I think they should notify the author that they have received their submission. What do you think?
Also, from SJR Scimago, this journal is from the UK. Nothing against people from UK, just want to ask whether it is vacation season now for the academics, which in that case I should wait a little longer?