Unfortunately, the 37% capacity utilization number is essentially meaningless on its own, because it does not directly relate to the actual metric that one might wish to optimize.
When attempting to improve efficiency, it's important to have a precise understanding of what the ultimate metric is that it being maximized. In a university research setting, the metric being maximized is not utilization of equipment, but rather something regarding research being accomplished and effective use of grant money. To maximize such metrics, it's actually important that some equipment be idle some fraction of the time.
The problem is, research projects typically have highly uneven and unpredictable resource utilization profiles. For example, my collaborators will often have 1-2 day bursts of flow cytometer use, in which they use a $200K machine for an hour or so every few hours, followed by a weeks-long gap while they prepare the next experiment. It's very difficult to interleave usage during such bursts without distorting somebody's experimental plans, and an experiment may need to be started several days before the flow cytometer is first run. Counterintuitively, this means that overall experimental efficiency demands that flow cytometers stand idle most of the time.
An even more extreme example is common tools like pipettes or screwdrivers: if anyone ever needs to spend more than a few seconds looking for such a tool, then operations are clearly inefficient. As a professor of mine once told me: "If you can't just reach out and pick up the screwdriver you need, you don't have enough screwdrivers." This means that such common tools must have exceedingly low capacity utilization in order to used efficiently as part of the larger workflow.
That same professor, on the other hand, now runs an operation in which an automated high-throughput mass spectrometer is carefully scheduled to run 24 hours a day, since it is the key high-value bottleneck of an entire pipeline. In that case, efficiency means 100% utilization (but also that when they have grown enough, they will probably add another mass spectrometer).
Bottom line: if you want to improve efficiency, knowing the utilization of equipment is a useful starting point, but it can only be properly interpreted in terms of the larger workflow in which that equipment is used.