Today I suddenly found that my email server requests a read receipt every time when I send emails. Since I am recently exchanging messages with a potential Phd supervisor, I wonder if this will make him feel that I am rude and annoying? I have already turned this feature off!
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3Maybe a datapoint of interest here: Did you ever receive a read receipt back from him?– O. R. MapperNov 12, 2014 at 21:23
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1Maybe this isn't an academia question as much as just a simple netiquette questions.– DA.Nov 13, 2014 at 0:25
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3 Answers
Unless you have reason to suspect that emails are not being delivered successfully, email receipts are pretty much useless. Here's why:
Not all email clients support read receipts - Mail on OS X doesn't, for one prominent example. If some of the previous emails you sent requested a receipt, and it wasn't returned, obviously either the prof's email client doesn't support it or he didn't bother clicking that button.
Unless the receipt is returned, you can never be sure if the email was read or not.
Unless the email is replied to immediately - which is unlikely if the reply will take some effort - it can easily be forgotten about. Receiving an email receipt is no guarantee that you'll get a reply.
If you have no response to an email after a reasonable period of time ("reasonable" can vary between 3 days and a month or more, depending on what is required), just send a quick reminder email.
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10“Not all email clients support read receipts” – I haven’t even heard of the existence of those up to today.– Wrzlprmft ♦Nov 12, 2014 at 18:53
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2@Wrzlprmft its used in industry a lot. Time-critical stuff such as emergency technical support to ensure that the issue has been received. That being said, I usually don't send them in favor of writing an actual email confirming it, because a sending a read receipt doesn't actually guarantee you read the entire thing either.– CompassNov 12, 2014 at 19:07
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7Gmail ignores them too, and it is one of the major providers of mail to universities.– DavidmhNov 12, 2014 at 19:25
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@Compass IMO, anything critical should be responded to with an automatic email reply (or administered via an online ticketing system that doesn't rely on email). Doing so provides an equivalent guarantee of receipt, that does not depend on both parties using software that actually supported receipts.– MoriartyNov 13, 2014 at 9:41
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1@Moriarty I agree, but some places don't have the infrastructure or workflow to require that. University Help Desks, for example, need it for sure, and most have the canned "Got your message, put in queue." A smaller company that gets maybe three tech support emails a week, not so much.– CompassNov 13, 2014 at 14:27
I do not think that this is rude. If it even mildly irritated him he might have mentioned it to you at some point. Even if he didn't, he still corresponds with you so it probably didn't bother him that much. Regardless, if you disabled the feature, he should not be getting those any more.
Unfortunatly, this is highly subjective. I think everybody could clearly understand the benefits of a read receipt this is why all modern messaging platforms (Whatsapp, Telegram etc. etc.) implement this feature automatically. I could not estimate how many times I encountered the dilemma of "should I send the email again" because sometimes it happens to lose the email even though this is not in the spam folder. For me, this communication issue should be solved somehow and I would not consider rude a person trying to solve it with the means that he has. In my personal opinion, I would not consider it a bad practice unfortunately many people prefer to lose or not answer emails rather than face the writer with a clear answer. I think that a messaging platform should be a way better tool to use in the future for communications between persons.
