I'm currently a TA for a first-year math course (at a US university), and one of my students wasn't feeling well on the day of the midterm exam for this course. They emailed the instructor their concerns but did not hear back until about 3:30 p.m., while the exam was scheduled for 3:00 p.m. As a result, they took the original midterm exam (just in case they were not approved for a makeup exam later, as they did not have documentation to prove that they were not feeling well - unfortunately, the health services center ran out of appointments that day.)
To the best of my understanding, they would have been approved for a makeup exam if they did not take the original exam at all - but now the course instructor refuses to let them sign up for a makeup. I have not had direct communication with the instructor about this issue, but I'd like to advocate for my student for the following reasons:
They are a hardworking and consistent student, and I believe their problem is genuine - i.e., they could not give their best performance on the midterm due to underlying health problems. I imagine a makeup exam will help them improve their score.
Had the instructor gotten back to them before the exam, we would not be in this ugly situation. Maybe the instructor is partly at fault here? However, as a TA, I can only do so much, as the final decision-making power obviously rests with the instructor.
Today, the student approached me, explained their concerns, and expressed interest in taking the makeup exam. I have to communicate the situation to the course instructor effectively, and I'd like some help doing so. Likely, I am unaware of any potential reasons behind their decision that the student cannot sit for the makeup exam if they have taken the original.
Thanks for your advice and suggestions on how to approach this situation!