I am a PhD student in a lab in a well known university. I am not sure if I should just ignore this although it has been bothering me for a really long time. My project relies on help from the IT person in my lab who would maintain the database so that we can have the data coming in. However, during last years there are countless times when the database was down and we lost data due to this issue. Everytime it went down I was the first one to find out and contact the IT person, but they never replied to my email within a day, usually they ignored me for days until I or other people in my project reach out again. Due to their lack of communication, my project lost a lot of good data and the data quality is critical for generating good results. I am not sure why my PI never said anything about this but I am very troubled by this IT person.
I have tried talked to this IT person about it and asked if I did anything wrong , but they said everything is fine between us. But still they never really replied to my emails. My PI also doesn't seem to care about it at all. However, my PhD is sort of depending on the data we collect and this IT person's lack of communication and not helpful has made us lose fair amount of data. I am not sure what to do, I respect my PI since they gave me a good project and opportunity for studying in a PhD program, but dealing with the IT person feels traumatizing because I constantly wait for their email reply since we need to know that the database is fixed before meeting with our study's candidates. I am not sure if this is a toxic environment or if there is anything I should do to improve myself. Any advice is appreciated.