I am a Grad student and this is my first time as a TA, in a first-year undergraduate course.
My concern is students that come to office hours completely unprepared, asking things that have already been covered in lectures or answered in the course's mailing list multiple times. I am always trying to be helpful but I feel the majority of them are either wasting my time, exploiting me and not making the most out of the office hours.
For instance, many students arrive at the final day of the deadline asking how to set up Git (this is how they submit their assignments), which has been covered in the first lecture a month ago. Others keep telling me that they can't solve the exercise, and when I ask them what they tried they reply "I don't know". Some even have the guts to ask me for the solution.
Others have arrived in groups admitting they solved the exercises together when they are meant to be solved and submitted individually. Others send me personal e-mails with their homework without signing with their name or id, when they are not supposed to submit homework like that.
I even had four students arrive and wait for me inside my office, because there was another student there before and he invited them inside. Then he left and they were waiting inside. When I see students waiting outside the office, I greet them and open the door and they all rush in and take a seat by themselves. When I asked them kindly to wait outside because I cannot handle multiple students at the same time they went grumpy.
I've had a student visit outside office hours, because I spend a lot of time in my office. When I gave him feedback on what to work on and if he has qustions again visit me on the office hours, he kept working on his homework next to me with no intention for leaving. I told him multiple times that I have things to work on as well and should work on the feedback I gave him individually, but he did not pick up any hints. I did not want to be rude and tell him to leave, and he spend about 40 mins extra.
This is my first time as a TA and I do not want to seem rude or arrogant to the students. I am always there to help but I cannot be of service if they have not prepeared or studied the material individually as well. I understand that as first year students most of them are just kids, some with no manners and waiting to be spoon-fed, but I have no idea how to tackle this issue without having many students hate me. I am really getting burned out by having the same interactions over and over, and answering questions that have been covered fifty times already.