UPDATE: If no transcript is available it seems that the 4 pages paper certificate given with the diploma, where are stated the number of hours for each topic and for each year, comprehensive of the vote for each section of the final exam, is enough. I'm waiting for their confirmation for the final update.
ORIGINAL QUESTION: I'm trying to enroll in a UK university (University of London) and they are asking me for an official transcript of my studies in Italy. I graduated from High School back in 2007/2008 and my former school has no idea what a transcript is or how to do it as it's something that does not exists in Italy. The diploma has legal value so there's no need to prove your grades, they have no idea even about how to give me the study plan transcription of the subject I studied as it's all non-digitalized and
"it will take months to copy that from the archive"
(yes they said months).
Did anyone ever experience something like this? As it seems that the transcript is essential for the enrolment process, how can you solved it?