A few days ago I have uploaded my article to the EM system. Next, I downloaded the generated PDF and everything was seen perfect. However, yesterday the Elsevier support team sent an email to me saying "There appears to be an error in the file [ 00main.tex ] that prevents the PDF from building correctly. Please Edit Submission and reload the file."
Now, is it possible to get an error message on their side in spite of getting no error message on my side? How is that possible? I ask them immediately but got no reply.
Here is the manual provided by Aries Systems for guiding Latex files.
And here is the order of the files on EM:
Please let me know what I am missing about this EM system.