I'm a professor's assistant and design the exercises for his class. Each week the students are assigned some homework, which will be corrected by a tutor. I got an email from a student, who "complains" about his tutor.
In essence, he does not understand the grading of his tutor. While the tutor answers his questions during the weekly exercise about his grading, he does not honor the request to be more transparent in advance.
The student makes it clear, that he has no bad intentions, he would be satisfied if this is just the way it is (and he is just used to more clear grading from other classes). He didn't contact the tutor directly, because he doesn't have his email address and he wanted to raise awareness to this issue.
Now, I'm unsure how to proceed. We have a weekly meeting with all three tutors and the professor where we talk about stuff related to the class, but I don't want to paint him in a bad light in front of the others.
- Should I refer to the student by name or leave him anonymous?
- Should I mention this to the professor?
- Should I speak with the tutor 1on1 or bring this up as a generic mention to all tutors?