I am a non-EU student in a European university that has international master and doctoral programs for foreign students. I have found the university does not offer important forms in English that would also benefit international students (e.g., tuition fee reimbursement application form that describes various contexts sufficing such application). I wonder if there is any legal document describing responsibilities or duties of universities having international students.
There seems to be no legal basis, yet something similar could be found, sort of Code of Conduct originating from the website of Die Österreichische Universitätenkonferenz https://uniko.ac.at/index.php?lang=DE. My university would be the example of a university that follows the guideline poorly. For the whole document, please search GUIDELINES for Academic Studies of International Students at Austrian Universities.