A while ago I also read a paper and had a question which was not answered in the paper (or maybe it was and I just wasn't capable of interpreting it).
I searched for the address of the main author and wrote a polite, kind email without much fluff (because I had often heard that scientists don't like fluff).
I also mentioned that I had asked another scientist I knew first, but that no one knew the answer (just to add some justification for why I was writing him instead of asking others or consulting books).
For me, he was something like a famous Professor and I thought he would never answer my mail. But not even a day later I received a kind and helpful answer from him.
I would also like to add here to encourage everyone to answer emails like this if possible. For him it was maybe just an email but his answer meant so very much to me, I nearly even cried because I was so happy and I felt taken seriously and acknowledged.