My problem is the following.
I submitted a paper to a journal of Elsevier almost a year ago.
Although I have written many times asking about the status of the submission, my emails have been systematically neglected and I have not received any news since last November of 2018.
In view of the long time lapsed, I wrote to the editor asking him to sure a date for an answer so that I can free myself of the commitment acquired with him so that I can submit the paper to another journal.
One more time the email was neglected.
The results of this submission have been already presented in congresses with very good reception of the audience. Now, due to a long time lapsed, I am at risk of missing them.
What can I do?