I'm currently working as a PhD student.
I am not working on a tech-oriented PhD. However, my project requires a lot of programming. This involves both working on a computation cluster, servers, and working with a variety of software. These are provided and maintained by our faculty IT support.
Now on the reason why I post: the first problems started when working on our server, maintained by our IT staff. I required some software essential to do my work, but because I have no administrator rights, I cannot install what I need. I asked IT very politely (I'm the new one after all), and they let me know that they would handle it as soon as possible.
Two weeks later, I still did not have access to the software I desperately needed to do my work. I had to ask my promotor (luckily a huge help in this matter) to ask IT, and finally the software was installed.
The following cycle continued until now:
- I notice that software is missing / outdated / not working properly
- I ask IT to fix the issue, because no other options are available
- IT ignores my requests, leading to me having difficulties to meet deadlines
- Someone with better credentials has to pressure IT into fixing the issue
Like I mentioned earlier, I absolutely love programming and computers in general, so I can fix almost all issues myself. However, my hands are tied because I have no administrator rights, and IT goes to great lengths to avoid that a non-IT person does something / installs something on one of the computers...
Does some here have similar experiences, and do you know how to smoothen this out? I obviously don't want to cause a ruckus in our department, but I also believe it to be unfair that we are blocked from doing our job. I'm not the only employee who was bottlenecked by IT, so I guess all suggestions are welcome!