We submitted a paper 26 months ago. Until now, more than two years have passed, but we have not got any information of our manuscript. Several times we wrote emails to the editorial office and current editors-in-chief to ask them of about our manuscript but the status of the paper is still under review.
Yesterday, we sent a letter directly to the editor-in-chief to say that:
We can wait one month more. After this time if we shall not obtain the first reviews then, please, permit us to withdraw our submission from the journal.
The answer we received was:
The better think is what you are proposing...
How should we respond to them in this case?