In my state, one way to earn a certification as an administrator for elementary and secondary education is to attend an educational administration program through a university in the state, earn a masters degree through that program, and get a "recommendation for certification from the designated official for educational administration at the college or university where the program was completed". (Source.)
I, along with 9 others, recently completed our educational administration masters degree in a local cohort at a university in this state. We were awarded the degree, but the university will not recommend us for certification even though we have done everything asked of us for program completion.
We continually asked during the program what was going to be required and were told by multiple people employed by the university that they didn’t know what the changes were and for us to just wait. Now I have been told that we need to go back and pay money and take another class just to be recommended for certification from the university. I find this a little unreasonable having just met the requirements set forth by the university and having a masters degree in hand.
We have reached out to multiple people affiliated with the university who haven’t had the courtesy to even acknowledge receipt of our request.
What options are available to students in this scenario?