My friend submitted a paper to a well-known computer science conference. One of the reviews was very short - only 2.5 lines of text, extremely general and vague, and rejected the paper. The review is so meaningless, that the author cannot even respond to it, or use it to improve the paper. Additionally, the review includes little justification to the rejection recommendation.
The other two reviews were balanced - there was one positive and one negative review.
The author feels that the short review should get a smaller weight in the final decision. How can he communicate this to the conference organizers? Is it a good idea to contact them directly by email?
The conference is organized by an automatic web-based submission system that allows the author to write a single response to the reviewers, but it is not clear if this response gets to the organizers or only to the reviewers.