I submitted a manuscript to a Springer journal four days ago. After the system built PDF of the manuscript from the latex and image files, I checked the images but due to my tiredness, I forgot to check references of the manuscript. Unfortunately, I approved the submission upon request of the system. After that I checked and discovered the manuscript reference numbers are substituted with question marks and their system didn't correctly recognize my references from the Latex file.
I emailed the Springer contact information which is available in the menu of their system, but even though I emailed two times requesting for help with this manuscript, they didn't respond. The state of the paper in the system is "pending editor assignment."
What should I do?
Email to Editor-in-Chief of the journal and ask what to do?
Wait and see what will happen? Unfortunately, I am in a hurry to have an answer from a journal because of my university administrative issues. One of the reasons I submitted to this particular journal is its fast average submission to first decision among JCR journals in my field.