My visually impaired brother attends university ("UNI") in England. In Jul 2017, he requested Alternative Formats. As of Apr 11 2018, UNI's Library still hasn't contacted the publishers, but avowed that they probably can by May 1. They haven't explained this 8-month stonewall. Still without PDFs, he deferred exams to Aug 2018.
The Chief Librarian emailed that he must wait patiently for the publishers to email the Library the PDFs, which can take weeks and will delay him further.
We filed a formal complaint, but UNI denied wrongdoing and any financial compensation. The Student Union uselessly couldn't help.
How can he convince the university to expedite?
How ought he seek compensation? We worry that litigation may offend them and make them victimize my brother. But haven't they infringed Consumer Rights Act 2015 s 52?
(2) In that case the contract is to be treated as including a term that the trader must perform the service within a reasonable time.
(3) What is a reasonable time is a question of fact.