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How to request retraction of a published paper when contacting the editors and publishers doesn't work?

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How to request retraction of a published paper?

About 18 months ago, I found a published paper which plagiarised my work.

I initially contacted the journal editors, but they did not respond. I then contacted Elsevier, which publishes the journal. After a series of emails over several months I was forwarded a fairly cold response from an editor, which denied the issue with little apparent investigation (even though I had already presented detailed evidence of the plagiarised sections). I eventually contacted one of the authors who readily admitted the problem (the authors had previously attempted to plagiarise my work, but I caught this early because I was invited to peer-review that paper). The authors offered to request that the paper is retracted. However, I suspect that the authors have experienced the same issue I faced when trying to request action from the editors, and the paper is still available in published form online.

How should I proceed to deal with this situation? I have already tried contacting the journal editors and Elsevier via the "Contact us" link (, but this has been a waste of time.

This is not a well-respected journal within my field of work, so I could try to ignore it. But, as well as the obvious reasons why the paper should be retracted, it has already received a citation - which potentially could have been attributed to one of my original publications.