Timeline for How to react professionally when you receive a complaint from a student
Current License: CC BY-SA 3.0
11 events
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| Feb 24, 2016 at 16:23 | history | edited | Dilworth | CC BY-SA 3.0 |
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| Feb 24, 2016 at 15:56 | history | edited | Dilworth | CC BY-SA 3.0 |
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| Feb 24, 2016 at 15:46 | comment | added | Dilworth | @Moriarty, indeed this is the definition of mocking. But here the OP was talking about a mocking tone, which is presumably something else. And we can interpret this as not real/direct mocking, but a tone which was seemed unpleasant. This is legitimate. People have different personalities, and it is impossible that every student would like the tone of every faculty. | |
| Feb 23, 2016 at 17:05 | comment | added | Moriarty | @TheAnathema reprimanding =/= mocking. Mocking means to "make fun of someone or something in a cruel way; derisive". And this is not okay. Telling a student that their work is not good enough (etc.) is in no way tantamount to mocking them! Perhaps what I think of as "mocking" is a more restrictive definition than your own... | |
| Feb 23, 2016 at 16:33 | comment | added | user1717828 |
@Moriarty, I was just making light of the coincidence. I see I should have ended the comment with a :-p or something. Sorry for the confusion.
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| Feb 23, 2016 at 16:22 | comment | added | The Anathema | @Moriarty I am in absolute disagreement. People do have a right to have a certain tone provided it does not break rules or laws. You do not have the right to police anyone's tone. Giving automatic immunity to behavioral scrutiny to customers and students is not an opinion that service providers unanimously share with you. If a student's attitude is a problem, it may very well be true that the professional response is to deal with it in a way that is uncomfortable to the student, such as reprimanding them. You are not there to ensure maximum comfort to them at all times. | |
| Feb 23, 2016 at 15:54 | comment | added | Dilworth | @Moriarty, I disagree. Academia is not a service provider and the student is not a customer; at least not in the standard sense. Because in academia, for instance, the students get judged by the professors, and the judgement is based on many non-objective parameters. Indeed, it is not unprofessional to have a mocking tone---as long it is not personal insults. | |
| Feb 23, 2016 at 14:34 | comment | added | Moriarty | @user1717828 why is fact that my handle is the same as the surname of a fictional antagonist relevant to my comment? I'm not even claiming it as a deliberate reference to one of the numerous incarnations of Professor James Moriarty. There do exist other fictional Moriartys (Moriarties?). There are also real Moriartys. Or maybe I just liked the sound of the name. | |
| Feb 23, 2016 at 13:28 | comment | added | user1717828 | That means a lot coming from you, Professor @Moriarty. | |
| Feb 23, 2016 at 13:16 | comment | added | Moriarty | -1. Just like the relationship between any other customer and service provider, the student has a right to be treated with professionalism and respect, regardless of the student's attitude towards the teacher. It is absolutely not the teacher's right to have a "general mocking tone". | |
| Feb 23, 2016 at 13:00 | history | answered | Dilworth | CC BY-SA 3.0 |